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Classy apology Leonard, and thanks for posting it to the list. I like to
see professionals owning up to inadvertent misunderstandings, apologizing
and moving on. (Makes me wish my former boss was on the list, but I
On Mon, Jun 17, 2013 at 11:24 AM, Porrello, Leonard
<lporrello -at- illumina -dot- com>wrote:
> My comment was not aimed at you in the least, Peter. My last message to
> you was in thanks for correcting me regarding my inaccurate recollection of
> the Macromedia+Adobe+RoboHelp debacle. Even though my message was not aimed
> at you, I am nevertheless sorry that my message made you feel the need to
> justify your value and contribution to society.
> For the record, I see absolutely nothing wrong with making a living out of
> supporting RoboHelp or any tool or technology. Supporting tools and
> technology to the end of helping people is what tech writers are all about
> (as I see it).
> What I do strongly object to is when someone who has a deeply vested
> interest chimes into a debate or discussion without disclosing his or her
> inability to be objective--and instead pretends to offer objective
> feedback. To my knowledge, Peter, that was not where you were coming from.
> -----Original Message-----
> From: techwr-l-bounces+lporrello=illumina -dot- com -at- lists -dot- techwr-l -dot- com [mailto:
> techwr-l-bounces+lporrello=illumina -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of
> Peter Grainge
> Sent: Saturday, June 15, 2013 10:07 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: Robo vs Flare
> If that is aimed at me, I have spent years voluntarily helping people. My
> income comes from being an employee of a company where I produce online
> help and other documentation.
> Peter Grainge
> On Mon, 10 Jun 2013 15:55:27 +0100, Porrello, Leonard <
> lporrello -at- illumina -dot- com> wrote:
> > "Pretty fast" only if (a), you are a help developer who has made a
> > career out of supporting RoboHelp (no need to mention any names of
> > people on this list) or (B), you were not a help developer working for
> > a startup, who inherited raw content in RoboHelp, needed to acquire a
> > HAT, and needed online help and printed documentation ASAP.
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