RE: Client access to edit Help

Subject: RE: Client access to edit Help
From: "Steve Hudson" <sh1448291904 -at- gmail -dot- com>
To: "'Suzette Leeming'" <suzette -dot- leeming -at- gmail -dot- com>, "'TechWriter'" <TECHWR-L -at- lists -dot- techwr-l -dot- com>
Date: Thu, 24 Mar 2016 19:15:01 +0700

I'd be inclined to have a 'Localised' include HTML file which isn't shipped,
but the client can complete at will. If they don't complete it, they get bog
std help, if they do, they get the std help + the include file. These
include files would have set names, so that shipping updates wont overwrite
the client 'addendums'. Maybe one step further, 2 such include files, one
'pre' and one 'post' so the client can choose whether their stuff goes
before or after the bog std stuff.

-----Original Message-----

Background:

We deliver browser based help files for our enterprise software but it`s
installed on our clients' servers for security reasons (let`s not debate
that).

Our clients want the ability to "modify" the help files so that it can
include their own internal process information and links to their internal
documents as well.

This has been fairly straight forward in the past and all they required was
an html editor because we deliver the help in an uncompressed format.

We now have much more complex help files and it`s not straight forward
anymore and some clients may have an issue with this, and it`s become a bit
of an internal thorn in my side. Indeed, many of the RFPs we respond to
specifically ask "can the help files be modified?"

My question to the group is this; is anyone else in the same situation and
if so, how do you handle it?

Suzette Leeming

PS - My most recent suggestion was to give clients our source files and
suggest they buy a license to the help authoring tool we use. That
suggestion did not go over very well.
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Follow-Ups:

References:
Client access to edit Help: From: Suzette Leeming
RE: Client access to edit Help: From: Erika Yanovich

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